Privacy Policy

1. Introduction

ShippingRefunds ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at shippingrefunds.ca and our automated shipping refund recovery service (the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

We collect the following types of information to provide and improve the Service:

• Account Information: Your name, email address, company name, and contact details provided during registration.
• Carrier Account Credentials: Login credentials for your shipping carrier accounts, which are encrypted at rest and in transit using industry-standard encryption protocols.
• Shipment Data: Shipping records, package details, delivery dates, service levels, and billing information retrieved from your carrier accounts.
• Tracking Information: Package tracking numbers, delivery status updates, and delivery confirmation data used to identify late deliveries and refund eligibility.
• Claim Data: Information related to refund claims submitted on your behalf, including claim status, refund amounts, and carrier responses.
• Usage Data: Information about how you interact with the Service, including log data, device information, and browser type.

3. How We Use Your Information

We use the information we collect exclusively for the following purposes:

• Auditing your shipment history to identify late deliveries, billing errors, and refund-eligible shipments.
• Preparing and submitting refund claims to carriers on your behalf.
• Tracking the status of submitted claims and reporting results to you.
• Providing customer support and responding to your inquiries.
• Improving the Service, including performance optimization and feature development.
• Communicating important updates about the Service or your account.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information or shipment data to third parties. We may share information only in the following limited circumstances:

• With Carriers: We share relevant shipment and claim data with your carriers solely for the purpose of submitting and processing refund claims.
• Service Providers: We may use trusted third-party service providers (such as cloud hosting and encryption services) that assist in operating the Service, subject to strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We take the security of your data seriously. All carrier credentials are encrypted at rest using AES-256 encryption and transmitted over TLS-secured connections. We implement industry-standard security measures, including access controls, regular security audits, and secure infrastructure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information and shipment data for as long as your account is active and as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements. Carrier credentials are deleted immediately upon account closure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request your data in a structured, machine-readable format.
• Withdrawal of Consent: Withdraw consent for data processing at any time by closing your account.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Analytics

We use essential cookies to maintain your session and ensure the Service functions properly. We may also use analytics tools to understand how the Service is used. You can manage cookie preferences through your browser settings. We do not use cookies for advertising purposes.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this page periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: